Every LightMode kit is backed by our 1-Year Limited Parts Warranty. If your controller, EL wire, or EL tape fails due to faulty manufacturing, simply contact us at firstname.lastname@example.org and we'll be happy to replace the failed component once we determine the cause of the problem. To help us diagnose your issue properly, we may request that you send us photos, video, and/or the faulty component.
You may extend this coverage to two years for $10 for the first generation kits (currently not available), or for $15 for the S Kits, when selecting your LightMode Kit color(s) prior to checkout.
If you accidentally cause damage to your controller, EL wire, or EL tape, we allow our customers to purchase replacement parts upon request. Accidental damage includes but is not limited to:
- Water or other wet substances
- Damage directly caused by not following the instructional video
- Cutting, tugging, or ripping wires
- Motorcycle accident
Installing a LightMode kit on anything other than a motorcycle helmet may void your parts warranty.
Click a LightMode Helmet Insurance plan below to learn more.